Omigo Commercial Terms

Published: April 14, 2026
 
Welcome to Omigo (hereinafter referred to as the "Platform")! To clarify the operational standards for the Platform's commercial features, protect the lawful rights and interests of Users and the Platform, and regulate top-up, consumption, promotional, and other related activities, these Commercial Terms are hereby established. These Terms take effect on the date of publication. By using the Platform's commercial services, you are deemed to have read, understood, and agreed to all provisions of these Terms. If you do not agree, please refrain from using the Platform's commercial services.
Matters not addressed in these Terms will be supplemented and amended from time to time in accordance with the Platform's operational requirements. Any amendments will be communicated to Users through Platform announcements, pop-up notifications, or other reasonable means. Your continued use of the Platform's commercial services constitutes acceptance of the amended Terms.

1. General Provisions

1.1 Scope of Application
These Terms apply to all Users of the Platform's commercial services and cover all top-up, consumption, promotional, refund, and other commercial activities on the Platform.
1.2 Core Principles
  • (1) Fairness and impartiality: The Platform will provide top-up, consumption, and promotional services in accordance with the standards specified in these Terms, without discrimination against any User.
  • (2) Voluntary participation: Users' top-up and consumption activities are entirely voluntary, and the Platform will not coerce Users into any commercial activity.
  • (3) Clear rights and responsibilities: Users must use commercial services in accordance with these Terms and bear responsibility for their own actions. The Platform will safeguard Users' lawful rights and promptly announce changes to rules and related information.
    • 1.3 Definitions
  • (1) "Virtual Assets": non-physical assets existing in digital form on the Platform that can be used to redeem services or unlock features (collectively "Virtual Assets"). All ownership of Virtual Assets vests in the Platform; Users hold a right of use only.
  • (2) "Top-Up": the process by which a User pays fiat currency through the Platform's designated payment channel in exchange for Platform Virtual Assets.
  • (3) "Consumption": the process by which a User uses Platform Virtual Assets to redeem services, unlock features, or purchase virtual goods.
  • (4) "Promotional Activities": activities such as top-up promotions launched by the Platform to reward Users and promote the product.
  • (5) "Service Usage": the deduction of the corresponding amount of Virtual Assets from a User's account when the User uses a Platform commercial service in accordance with these Terms.

    • 2. Top-Up Rules

    2.1 Top-Up Channels
    Users may top up through the designated payment channels specified in the Platform. When topping up, Users must provide the information required by the third-party payment channel.
    2.2 Exchange Ratio
    The exchange ratio between Platform Virtual Assets and fiat currency is as displayed in the product at the relevant time. The Platform reserves the right to adjust the exchange ratio at its discretion based on actual operational needs. If a User disagrees with such an adjustment, the User should immediately stop using the Platform and/or services.
    2.3 Credit of Topped-Up Funds
  • (1) After completing payment, Users may view the details of their Virtual Asset balance under [Profile > Tokens].
  • (2) If topped-up funds are not credited in a timely manner due to payment channel delays, network anomalies, or other force majeure events, Users may contact Platform customer service for assistance. The Platform will verify the matter and communicate with the third-party payment channel in a timely manner.
  • (3) Once Virtual Assets have been credited following a successful top-up, they are non-refundable except as expressly provided in these Terms.

    • 3. Promotional Activity Rules

    3.1 Types of Promotional Activities
    The Platform may launch various top-up promotional activities based on operational needs, including (without limitation) first-time top-up promotions and bonus offers. The specific content and eligibility conditions of each activity are subject to in-product announcements.
    3.2 Promotional Activity Rules
  • (1) Each promotional activity has a defined promotional period and eligibility conditions. Users must participate within the promotional period and meet the eligibility conditions to enjoy the promotion.
  • (2) First-time top-up promotions apply only to the User's first top-up on the Platform. After the first top-up, the User will no longer be eligible for first-time top-up promotions.
  • (3) For bonus offers, the crediting timeline and usage restrictions for the bonus portion of Virtual Assets are subject to the relevant activity rules.
  • (4) If a refund occurs after a User has participated in a promotional activity (and the User otherwise qualifies for a refund), the enjoyed promotional amount or bonus Virtual Assets will be deducted, with any shortfall offset against the refund amount.
  • (5) The Platform may adjust, suspend, or terminate promotional activities based on operational circumstances. Users will be notified through in-product announcements, and the Platform will bear no additional compensation liability.

    • 4. Service Usage Rules

    4.1 Scope of Usage
    Users may use Platform Virtual Assets for services available on the Platform. The specific categories of usage and applicable standards are as displayed in the product.
    4.2 Usage Standards
  • (1) Usage standards for each type of service are established by the Platform and clearly set out on the relevant service details page. Upon the User's confirmation, the system will automatically deduct the corresponding Virtual Assets.
  • (2) Usage standards may be adjusted by the Platform based on operational requirements. Users will be notified through in-product announcements. Continued use of the relevant service constitutes acceptance of the adjusted standards.
  • (3) If incorrect deductions occur due to a system anomaly, Users may contact customer service and provide relevant proof. The Platform will, after verification, refund the corresponding Virtual Assets based on the actual circumstances.
    • 4.3 Usage Restrictions
  • (1) If the Virtual Assets in a User's account are insufficient, the User cannot use the corresponding service and must first complete a top-up.
  • (2) Some services, after being used, generate a corresponding period of validity. Upon expiry, the service terminates automatically, and the deducted Virtual Assets will not be refunded.
  • (3) Virtual Assets and premium services, once consumed, are non-refundable and non-transferable.

    • 5. Refunds

    5.1 General Principle
    Platform Virtual Assets are digital goods. Once a User completes a top-up and the funds are successfully credited, delivery is deemed complete. Due to the special nature of Virtual Assets, unless expressly required by law or resulting from a technical error by the Platform, all successfully topped-up Virtual Assets are non-refundable, non-transferable, non-redeemable for fiat currency, and non-withdrawable in any form. Users confirm that, before topping up, they have fully understood the purpose, usage rules, and terms applicable to the Virtual Assets purchased, and voluntarily assume the associated risks. If a technical error by the Platform causes funds not to be credited or results in duplicate charges, the Platform will address the matter upon verification, but this does not constitute a refund situation as defined in this section.
    5.2 Refundable Circumstances
    A User may apply for a refund only in the following circumstances. Upon verification by the Platform, the refund will be processed in accordance with the applicable standards:
  • (1) The Virtual Assets were not credited after top-up, and the Platform verifies that this was caused by a system failure or payment channel anomaly and is unable to reissue the assets.
  • (2) Due to a major product malfunction or service discontinuation, the User is unable to use the topped-up Virtual Assets or purchased services normally.
  • (3) Other circumstances in which a refund is expressly required by applicable law or industry regulations.
    • 5.3 Refund Process
  • (1) Users must submit a refund application through the Platform's "Customer Service Center" after a refundable circumstance arises, filling in the relevant information (e.g., order number, top-up amount, reason for refund, and contact details) and providing relevant supporting documentation.
  • (2) The Platform will verify the application as promptly as possible. Upon approval, the refund will be issued via the same payment channel used for the original transaction; the timeline for crediting depends on the payment channel.
  • (3) If a refund application is not approved, the Platform will inform the User of the reason through the customer service channel.

    • 6. User Rights and Responsibilities

    6.1 Users must properly safeguard their Platform account and payment account credentials and must not disclose them to third parties. Any top-up or consumption losses resulting from disclosure or unauthorized access to account credentials shall be borne by the User.
    6.2 Users must conduct top-up and consumption activities in accordance with these Terms and Platform instructions. Users must not use commercial services for unlawful or non-compliant activities (e.g., money laundering, fraud, or artificial transaction manipulation). Otherwise, the Platform reserves the right to suspend or freeze the User's account, confiscate Virtual Assets in the account, and pursue legal liability for serious violations.
    6.3 Users have the right to make suggestions and raise objections regarding the Platform's commercial terms and service quality through the customer service channel. The Platform will respond in a timely manner.
    6.4 Users acknowledge that Virtual Assets may be used only for designated services on the Platform and may not be redeemed for fiat currency or transferred to third parties. If a User does so, the Platform reserves the right to terminate the User's right of use and confiscate the relevant Virtual Assets.

    7. Platform Rights and Responsibilities

    7.1 The Platform will provide top-up, consumption, and promotional commercial services in accordance with the standards specified in these Terms and will safeguard the security of Users' accounts and transactions.
    7.2 The Platform will promptly announce amendments to commercial terms, adjustments to promotional activities, cessation of product operations, and other relevant information to safeguard Users' right to be informed.
    7.3 The Platform reserves the right to adjust the exchange ratio, consumption standards, promotional activities, and account restrictions based on operational requirements. Users will be notified through in-product announcements.
    7.4 If force majeure events (e.g., earthquakes, floods, network outages, policy adjustments) prevent the Platform from providing commercial services normally, the Platform shall not be liable for breach of contract, but will promptly notify Users and restore services as soon as possible after the force majeure event ends.
    7.5 The Platform reserves the right to investigate User violations (e.g., unauthorized account use, unlawful top-ups, malicious refund applications) and may take measures including account suspension, asset freezing, and service termination; legal liability will be pursued where necessary.